Terms & Conditions

Eligibility

You hereby represent and warrant that you have the right, power, and authority to agree to the Terms, to become a party to a legally binding agreement and to perform your obligations here under.

Definitions

• “Payment Instrument” includes credit card, debit card, bank account, prepaid payment instrument, Unified Payment Interface (UPI), Immediate Payment Service (IMPS) or any other methods of payments which shall be developed or added or deployed by banks and financial institutions from time to time.
• “Platform” refers to the website or platform where the Merchant offers its products or services and where the Transaction may be initiated.
• “Transaction” shall refer to the order or request placed by the User with the Merchant to purchase the products and/or services listed on the Platform by paying the Transaction Amount to the Merchant.
• “Transaction Amount” shall mean the amount paid by the User in connection with a Transaction.
• “User/Users” means any person availing the products and/or services offered on the Platform.
• “Website” shall mean https://salonsutra.app or our mobile application.

Merchant's Rights

You agree that we may collect, store, and share the information provided by you in order to deliver the products and/or services availed by you on our Platform and/or contact you in relation to the same.

Your Responsibilities

You agree to provide us with true, complete and up-to-date information about yourself as may be required for the purpose of completing the Transactions. This information includes but is not limited to the personal details such as name, email address, phone number, delivery address, age, and gender (or any other information that we may deem necessary for us to fulfil the Transaction) as well as the accurate payment information required for the transaction.

Prohibited Actions

You may not access or use the Platform for any purpose other than that for which we make the Platform available. The Platform may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a User of the Platform, you agree not to:

• Systematically retrieve data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Make any unauthorized use of the Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Circumvent, disable, or otherwise interfere with security-related features of the Platform.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Engage in any automated use of the system, such as using scripts to send comments or messages.
• Interfere with, disrupt, or create an undue burden on the Platform or the networks or services connected to the Platform.
• Attempt to impersonate another user or person.
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising the Platform.
• Use the Platform in a manner inconsistent with any applicable laws or regulations.

Limitation of Liability

The User agrees that the only recourse that the User has in the event of receiving a defective product and/or deficiency in service or a product and/or service which does not match the provided description is to initiate the refund process which will be subject to the terms for refund under this agreement.

We hereby expressly disclaim any liability to them for any losses. The User shall indemnify and hold harmless the Merchant and its affiliates, agents and representatives from and against any and all claims, demands, causes of action, obligations, liabilities, losses, damages, injuries, costs and expenses incurred or sustained by reason of or arising out of any breach or alleged breach of any of the terms herein by the User.

Guidelines for Reviews

We may provide you areas on the Platform to leave reviews or ratings. When posting a review, you must comply with the following criteria:

• You should have firsthand experience with the person/entity being reviewed.
• Your reviews should not contain offensive profanity, abusive, racist, or hate language.
• Your reviews should not contain references to illegal activity.
• You should not be affiliated with competitors if posting negative reviews.
• You may not post any false or misleading statements.

Governing Laws & Dispute Resolution

Please note that these terms of use, their subject matter and their formation, are governed by the laws of India. You and we both agree that the courts of India will have exclusive jurisdiction over any dispute.

Any dispute or claim arising out of or in connection with or relating to these Terms or their breach shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be India and the arbitration proceedings shall be conducted in the English language.

Disclaimer

That upon initiating a Transaction, you as a User are entering into a legally binding and enforceable contract with us to purchase the services, and you shall pay the price as listed on the Platform through legitimate and legal sources of funds and through the accepted Payment Instruments.

We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of a User’s Payment Instrument. That all payments undertaken by you are subject to your own risk and volition.

The content on our Platform is provided for general information only. We do not guarantee that our Platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology and using your own virus protection software.